Background
Carers Trust commissioned Fortia Insight (formerly part of RSM UK Consulting LLP) to explore the financial challenges and accessibility of carer benefits for unpaid carers from Black, Asian and Minoritised Ethnic communities across England, Scotland and Wales. The study aimed to understand the barriers these carers face in accessing financial support and to identify culturally sensitive approaches to improve awareness, engagement and uptake of benefits.
The research involved 45 participants, including carers, community organisations, benefit advice services and local care providers. It combined qualitative interviews and a scoping review of existing literature and policy.
This research underscores the urgent need for inclusive, culturally sensitive approaches to financial support for unpaid carers from Black, Asian and Minoritised Ethnic backgrounds. By addressing systemic barriers and amplifying community-led solutions, services can become more equitable and accessible. The findings lay the groundwork for future research and policy reform to ensure all carers receive the recognition and support they deserve.
Report linkChallenges
The study identified several systemic and cultural barriers that disproportionately affect Black, Asian and Minoritised Ethnic carers:
- Mistrust of statutory services, often rooted in past discrimination and perceived bias
- Language and literacy barriers, including difficulties with English-only guidance and complex terminology
- Cultural expectations, such as viewing caregiving as a familial duty, which can discourage seeking external financial support
- Complex and burdensome application processes, which deter engagement
- Lack of culturally competent services, with limited representation and understanding of diverse community needs
- Mental health and wellbeing pressures, which reduce carers’ capacity to navigate benefit systems
Impacts
Despite these challenges, the research highlighted several positive enablers and opportunities for change:
- Community organisations and informal networks played a vital role in raising awareness and building trust.
- Multilingual resources and culturally tailored outreach improved understanding and engagement.
- Digital platforms and peer support groups helped carers access practical advice and navigate benefit systems.
- Trusted third-sector partnerships and local champions were effective in bridging gaps between carers and services.
The study also informed recommendations for future service delivery and research, including targeted campaigns, cultural competence training, simplified application processes and tailored research approaches for different communities.